Return Policy
Last Updated: September 10, 2026
Thank you for choosing Xoqelvanivilo. We truly appreciate your support and want every customer to have a positive shopping experience.
If you have any concerns regarding your order, please contact our customer support team at support@xoqelvanivilo.com and include your order number and checkout email address. Our team will review your request and work with you to find the best possible solution.
Please read the following policy carefully before making a purchase.
General Policy
Due to the nature of our products, all purchases are considered final.
We do not accept general returns or exchanges. Returns and replacements are only available in the following situations:
- The item arrives damaged
- The product has a confirmed quality issue
- You received an incorrect item
All claims must meet the requirements outlined in this policy.
Damaged, Defective, or Incorrect Items
We carefully inspect our products before shipment to ensure quality. However, if your order arrives damaged, defective, or different from what you purchased, please contact us immediately.
Please inspect your package after delivery and contact our support team within 7 days of receiving your order.
To help us process your request quickly, please provide:
- Order number
- Email address used during checkout
- Detailed explanation of the issue
- Clear photos or videos showing the damage, defect, or incorrect item received
Our team will carefully review your request and determine the most suitable resolution.
Depending on the situation, approved solutions may include:
- Replacement item
- Partial refund
- Full refund
Each case is reviewed individually based on the specific circumstances.
Refund Process
If your refund request is approved, the refund will be issued back to your original payment method.
Please allow 7–12 business days for the refunded amount to appear in your account.
The exact processing time may vary depending on your bank, credit card provider, or payment service.
Exchanges
We currently do not provide product exchanges.
Replacement items are only available for orders that are confirmed to have arrived damaged, defective, or incorrect after review and approval by our support team.
Unauthorized Returns
Please do not send any items back without contacting our customer support team first.
Any product returned without prior approval or without an approved claim will not be accepted.
Unauthorized returns may not qualify for refunds, replacements, or any other form of compensation.
To ensure your request can be properly handled, please contact us before returning any item.
Contact Us
If you have any questions regarding refunds, product issues, or order concerns, please contact our support team:
Email: support@xoqelvanivilo.com
Phone: +1 (830) 444-4654
To help us assist you faster, please include:
- Your order number
- Email address used for your purchase
- A description of your request
We are committed to providing helpful support and will do our best to resolve any issues with your order.
Company Information
Company Name: BPA HONGKONG LIMITED
Business Address:
Unit 2904-05, 29/F, Universal Trade Centre,
3 Arbuthnot Road, Central, Hong Kong
Website:
https://xoqelvanivilo.com