Shipping Policy
Last Updated: September 10, 2026
Thank you for choosing Xoqelvanivilo. We understand how exciting it is to receive your new items, and we want to make your shopping experience as smooth as possible. This shipping policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
After your order is successfully placed, our team will carefully prepare and inspect your items before shipment.
Orders typically require up to 3 business days for processing, including product preparation, quality checking, packaging, and transfer to our shipping partners.
Please note that orders placed during weekends or public holidays will begin processing on the next available business day.
2. Shipping Time & Delivery Cost
Once your order has been shipped, delivery usually takes approximately:
10–20 business days
We provide a simple international shipping option with a flat shipping fee:
Shipping Fee: $5.99 USD
We currently ship to customers worldwide. Delivery times may vary depending on your location and local delivery conditions.
3. Possible Shipping Delays
Although we work hard to ensure timely delivery, unexpected situations may occasionally affect shipping times.
Delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Carrier delays
- Weather conditions
- Transportation disruptions
- Local delivery issues
We appreciate your patience and understanding if your package experiences an unexpected delay.
4. Tracking Your Order
Once your order has been shipped, we will send you a Shipping Confirmation Email containing your tracking information.
You can use your tracking number to monitor your package through:
Please note that tracking information may take several days to update after shipment. If your tracking number does not show immediate results, please allow some time for the carrier system to refresh.
5. Why Did I Receive Only Part of My Order?
If your order contains multiple products, your items may arrive in separate packages.
To help deliver your products as quickly as possible, we may ship items from different fulfillment locations.
Each package will have its own shipping confirmation email and individual tracking number.
6. Changing or Updating Your Order
If you need to modify your order details, please contact our customer support team as soon as possible.
Requests such as:
- Shipping address changes
- Phone number corrections
- Product changes
- Size, color, or quantity adjustments
must be submitted ideally within 12 hours after placing your order.
Please include:
- Order number
- Email address used during checkout
- Detailed description of the requested change
Once your order enters the shipping preparation process, changes may no longer be possible. However, our team will always try our best to assist you.
7. Missed Deliveries
If a delivery attempt is unsuccessful, the carrier may leave a notification or hold the package at a local delivery facility.
We recommend contacting your local shipping provider with your tracking number for the fastest solution.
Please note that we cannot be responsible for packages returned due to:
- Incorrect shipping addresses
- Missing address information
- Failure to collect the package within the carrier’s required timeframe
8. What If My Package Is Delayed?
If your order appears to be delayed, please follow these steps:
Step 1: Check Your Tracking Information
Review your latest tracking update.
If the tracking information has been updated within the past 7 days, your package is likely still moving through the delivery process.
Step 2: Contact Us If There Are No Updates
If there have been no tracking updates for more than 7 days, please contact our support team.
Please provide:
- Order number
- Email address used for your purchase
Our team will review the situation and assist you.
9. Lost or Stolen Packages
We understand how concerning it can be when a package cannot be located.
If you believe your order may be lost, please contact us. We will work with the shipping carrier to investigate the shipment status.
Lost During Transit
If the carrier confirms that your package has been officially lost during transportation, we will provide assistance and arrange an appropriate solution, including a replacement when applicable.
Packages Marked as Delivered
If tracking information confirms that your package has been delivered, but you cannot locate it, please first check:
- Nearby areas around your delivery location
- Family members or neighbors
- Building reception or management
Xoqelvanivilo is not responsible for packages lost or stolen after confirmed delivery.
10. Shipping Locations
Shipping Destination
We proudly provide international shipping services.
If we are unable to deliver to your country due to specific restrictions, we will contact you as soon as possible.
Shipping Origin
Orders may be fulfilled from different locations depending on product availability and shipping efficiency.
We work with trusted manufacturing and fulfillment partners to provide quality products and competitive pricing.
11. Important Shipping Terms
By placing an order with Xoqelvanivilo, you acknowledge and agree to the following:
Estimated Delivery Times
Shipping timeframes are estimates only and are not guaranteed delivery dates.
We are not responsible for delays caused by customs, shipping carriers, weather, or other circumstances outside our control.
Customs Fees & Taxes
Customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities.
These charges are not included in product prices or shipping fees.
Accurate Shipping Information
Customers are responsible for providing complete and correct delivery information.
We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses.
Delivered Orders
Once tracking confirms successful delivery, responsibility for the package is considered completed.
We are not responsible for packages that are lost or stolen after confirmed delivery.
Contact Us
If you have any questions regarding your order or shipping information, please contact our support team:
Email: support@xoqelvanivilo.com
Phone: +1 (830) 444-4654
To help us assist you faster, please include:
- Your order number
- The email address used during checkout
- Details about your request
Company Information
Company Name: BPA HONGKONG LIMITED
Business Address:Unit 2904-05, 29/F, Universal Trade Centre,
3 Arbuthnot Road, Central, Hong Kong
Website:https://xoqelvanivilo.com